{ "profile": { "name": "林子轩", "alternateNames": [ "子轩", "Keith Lim" ], "jobTitle": "高级业务发展专员", "organization": "比亚迪", "email": "keith_lim1998@outlook.com", "github": "https://github.com/KeithChen51" }, "projects": [ { "id": "accessories-service-product-group", "title": "汽车精品与售后服务产品开发项目群", "shortTitle": "精品与服务产品", "page": "/projects/accessories-service-product-group/", "markdown": "/projects/accessories-service-product-group.md", "summary": "围绕冬季轮胎、改色膜等汽车精品及服务，参与市场、技术、用户需求、产品可行性、采购和销售物料设计", "period": "2024.04 - 2025.03", "roleScope": "参与项目群多个子项", "context": "汽车售后服务产品需要从市场规模、技术参数、用户场景、供应商和门店销售链路共同推进", "actions": [ "开展冬季轮胎市场规模测算与商业模式研究", "参与冬季轮胎物料采购、订单跟进和项目复盘", "参与冬季轮胎周边服务开发", "参与改色膜服务生态研究" ], "outputs": [ "冬季轮胎市场与商业模式研究报告", "冬季轮胎技术要求与款式清单", "订单与发货状态跟进表", "项目复盘报告" ], "outcomes": [ "开发 17 款冬季轮胎", "销售 3 万余条", "产生约 30 万纯利润" ], "tags": [ "aftermarket-innovation", "business-development", "supply-chain", "procurement", "service-design" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "aftersales-service-ecosystem", "title": "汽车售后服务生态研究", "shortTitle": "售后服务生态", "page": "/projects/aftersales-service-ecosystem/", "markdown": "/projects/aftersales-service-ecosystem.md", "summary": "主导梳理汽车售后服务产品与权益体系，构建车辆需求 / 车主需求双轴和三层服务需求分类框架", "period": "2023.11 - 2024.05", "roleScope": "本人主导、导师辅助，向管理层汇报", "context": "售后服务生态需要从零散产品权益变成全生命周期服务蓝图和增长机会判断", "actions": [ "梳理现有服务产品和权益体系", "建立车辆需求 / 车主需求双轴", "构建狭义、广义、泛广义三层需求分类框架", "输出售后服务生态蓝图" ], "outputs": [ "全生命周期售后服务生态蓝图", "管理层汇报材料" ], "outcomes": [ "提出 6 条优化建议，材料显示全部获管理层采纳并落地" ], "tags": [ "aftersales-strategy", "service-design", "research-analysis", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "aftersales-standard-refresh", "title": "汽车售后服务优化与标准刷新", "shortTitle": "售后标准刷新", "page": "/projects/aftersales-standard-refresh/", "markdown": "/projects/aftersales-standard-refresh.md", "summary": "参与汽车售后服务流程标准刷新，围绕服务顾问易读性、熟客服务灵活性、一线执行效率和用户体验一致性优化流程", "period": "2023.08 - 2023.12", "roleScope": "协助导师主导，负责文件重构、意见收集、版式调整、发布和培训", "context": "售后服务标准需要从文件可读性、一线执行和用户体验一致性上重新优化", "actions": [ "亲赴一线门店实地调研", "重构标准文件", "收集意见并调整版式", "参与发布和上线后的门店培训" ], "outputs": [ "流程标准刷新文件", "培训支持" ], "outcomes": [ "核心流程优化变更 21 条", "新增熟客服务流程 5 大场景" ], "tags": [ "aftersales-strategy", "service-design", "management-reporting", "cross-functional" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "ai-capability-assessment", "title": "招聘 AI 能力测评工具", "shortTitle": "招聘 AI 测评", "page": "/projects/ai-capability-assessment/", "markdown": "/projects/ai-capability-assessment.md", "summary": "面向业务岗位招聘，独立完成 AI 能力测评框架、题库、产品定义与开发，将评价方法转化为作答和评阅流程", "period": "", "roleScope": "测评框架、题库、产品定义和开发均由本人完成；未确认的使用人数、招聘效果或后续功能不进入公开叙事", "context": "业务岗位招聘需要更具体地了解候选人的 AI 理解与应用能力", "actions": [ "设计 AI 能力测评框架", "建设题库", "将评价方法转化为作答和评阅流程", "完成配套工具的产品定义与开发" ], "outputs": [ "AI 能力测评框架", "测评题库", "作答与评阅工具" ], "outcomes": [ "为面试官了解候选人的 AI 理解与应用能力提供辅助工具" ], "tags": [ "ai-native", "digital-product", "research-analysis", "training" ], "displayStage": "测评工具已开发", "recent": true, "publicLinks": [], "relatedProjectIds": [ "skillar-myskills-manager", "dsh-launcher-workbench" ], "publicBoundary": [] }, { "id": "ai-coding-demo-mode", "title": "AI Coding 支持的业务人员自主开发实践", "shortTitle": "业务人员 AI Coding", "page": "/projects/ai-coding-demo-mode/", "markdown": "/projects/ai-coding-demo-mode.md", "summary": "从早期需求 Demo 演进到业务人员直接参与业务工具和系统的产品定义、交互设计、开发、部署与迭代", "period": "", "roleScope": "这是跨项目的工作方法总结；灯塔、DSH、抖音等具体交付、协作归因和成熟度分别按各项目页面描述，不重复计算成果", "context": "传统业务提需求到开发交付的链路较长，业务人员需要更直接地将场景、规则和交互转化为可运行产品", "actions": [ "基于业务理解完成产品定义和交互设计", "借助 AI Coding 直接参与前后端开发、部署与迭代", "将重复使用的设计要求沉淀为规范、模板与 Skill", "根据不同项目的实际阶段选择原型、内部部署或生产交付方式" ], "outputs": [ "可运行的业务工具与系统", "可复用的设计规范、模板与 Skill", "跨项目的业务人员自主开发方法" ], "outcomes": [ "实践主线已从需求 Demo 演进为业务人员直接参与产品实现和维护", "具体上线与采用结果分别归属灯塔、DSH、抖音等项目" ], "tags": [ "ai-native", "digital-product", "requirements", "internal-tools" ], "displayStage": "进行中", "recent": true, "publicLinks": [], "relatedProjectIds": [ "service-values-upgrade", "dsh-launcher-workbench", "douyin-operations-settlement", "design-system-html-skill" ], "publicBoundary": [] }, { "id": "ai-industry-research-practice", "title": "AI 行业研究与内部应用实践", "shortTitle": "AI 行业研究", "page": "/projects/ai-industry-research-practice/", "markdown": "/projects/ai-industry-research-practice.md", "summary": "跟踪大模型、AI Coding、Agent、知识库与自动化工作流，探索其在业务研究、文档处理和知识沉淀中的应用", "period": "2025.02 - 至今", "roleScope": "", "context": "部门需要把 AI 从个人提效工具转化为业务场景、方法和组织协作能力", "actions": [ "跟踪 AI 技术趋势", "识别业务研究、文档处理、需求拆解和知识协作中的 AI 嵌入点", "沉淀内部实践案例" ], "outputs": [], "outcomes": [], "tags": [ "ai-native", "research-analysis", "training" ], "displayStage": "进行中", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "ai-internal-systems-agents", "title": "FRIDAY 知识协作插件", "shortTitle": "FRIDAY 知识协作", "page": "/projects/ai-internal-systems-agents/", "markdown": "/projects/ai-internal-systems-agents.md", "summary": "独立开发面向内部非技术员工的 Obsidian 知识协作插件，以笔记和项目文档为上下文支持润色、改写、总结和知识库问答", "period": "", "roleScope": "本人完成插件开发和使用培训；内部知识内容、调用记录、项目文档和系统日志不公开", "context": "内部非技术员工需要在既有笔记和项目文档基础上完成内容协作、知识查询与项目同步", "actions": [ "封装模型调用、上下文装配、工具权限、过程记录与异常恢复", "支持润色、改写、总结和知识库问答等知识协作任务", "支持 Git/Gitee 项目同步", "在事业部 AI Native 先锋团队组织使用培训" ], "outputs": [ "Obsidian 知识协作插件", "知识库问答与内容协作流程", "使用培训材料" ], "outcomes": [ "曾在事业部 AI Native 先锋团队组织使用培训，覆盖约 30 人" ], "tags": [ "ai-native", "internal-tools", "digital-product", "training" ], "displayStage": "功能开发与技术探索", "recent": true, "publicLinks": [], "relatedProjectIds": [ "dsh-launcher-workbench", "skillar-myskills-manager" ], "publicBoundary": [] }, { "id": "air-filter-procurement-preparation", "title": "空调滤芯技术研究与采购准备", "shortTitle": "空调滤芯采购准备", "page": "/projects/air-filter-procurement-preparation/", "markdown": "/projects/air-filter-procurement-preparation.md", "summary": "主导空调滤芯的产品定义与前期技术研究，形成技术要求和供应商交流材料，并完成回填比较，为采购沟通提供技术与数据依据", "period": "2026.03 - 至今", "roleScope": "本人负责前期产品定义、技术研究与采购准备；AI 辅助原理和标准研究，采购签约、全国供货、实际降本、认证与销售业绩尚未发生或未确认", "context": "跨品牌服务扩展后，部分门店依赖本地采购空调滤芯，供应资源与产品选择分散，需要建立统一供给与技术要求", "actions": [ "研究过滤、吸附及多效功能原理与测试标准", "形成研究知识库、技术要求和供应商技术交流材料", "结合车型适配数据与供应商回填整理采购清单和比较材料", "识别 OE 适配关系错位、尺寸差异、占位值及技术符合性问题" ], "outputs": [ "空调滤芯研究知识库", "产品技术要求", "供应商技术交流与回填比较材料" ], "outcomes": [ "本人前期工作已基本完成", "项目已进入采购流程", "不将历史 SKU 数量、目录覆盖或最终采购效果表述为当前确认成果" ], "tags": [ "supply-chain", "procurement", "research-analysis", "aftermarket-innovation", "ai-native" ], "displayStage": "技术研究与采购准备", "recent": true, "publicLinks": [], "relatedProjectIds": [ "service-materials-supply-chain", "jcyc-business-model", "accessories-service-product-group" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "采购结果、全国供货、成本和销售结果不作为当前公开成果" ] }, { "id": "aon-consulting-internship", "title": "怡安翰威特绩效与薪酬管理咨询实习", "shortTitle": "Aon 咨询实习", "page": "/projects/aon-consulting-internship/", "markdown": "/projects/aon-consulting-internship.md", "summary": "参与大制造团队行业研究，负责资料整理、报告翻译、PPT 美化、薪酬调研数据清洗和可视化", "period": "2021.12 - 2022.06", "roleScope": "实习经历，作为咨询研究、数据处理和材料表达基础", "context": "咨询交付需要行业资料、数据处理、报告表达和电子化页面支持", "actions": [ "参与汽车、机械、化工、传统高科技行业研究", "负责行业报告翻译和信息整理", "使用 Excel 和 Tableau 完成数据清洗与可视化", "协助调研报告上线" ], "outputs": [ "行业研究材料", "季度及年度蓝领薪酬报告支持材料", "调研报告电子化页面" ], "outcomes": [], "tags": [ "research-analysis", "data-analysis", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "competitive-intelligence-ta", "title": "竞争情报理论与实践课程助教", "shortTitle": "竞争情报助教", "page": "/projects/competitive-intelligence-ta/", "markdown": "/projects/competitive-intelligence-ta.md", "summary": "负责专业内容答疑、通知下发、课程文件整理、实践场地与素材支持，并试讲竞争情报与专利分析内容", "period": "2021.09 - 2021.12", "roleScope": "学术 / 教学支持经历", "context": "竞争情报课程助教经历连接专业知识、教学组织和专利分析表达", "actions": [ "专业内容答疑", "通知下发", "课程文件整理", "实践场地与素材支持", "试讲竞争情报与专利分析" ], "outputs": [ "课程支持材料" ], "outcomes": [], "tags": [ "research-analysis", "training", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "cross-border-service-strategy", "title": "跨国服务策略研究", "shortTitle": "跨国服务策略", "page": "/projects/cross-border-service-strategy/", "markdown": "/projects/cross-border-service-strategy.md", "summary": "围绕平行出口车和跨国旅行车辆用户，研究海外售后服务需求、触点、资源协同和保障机制", "period": "2023.10.31 - 2024.02.25", "roleScope": "", "context": "跨国服务场景涉及救援、维修、配件、信息支持和区域资源协同等复杂变量", "actions": [ "梳理平行出口车售后承接场景", "研究跨国旅行场景下救援、维修、配件和服务信息支持需求", "沉淀海外服务能力建设建议" ], "outputs": [ "海外服务场景与保障机制研究输入" ], "outcomes": [], "tags": [ "aftersales-strategy", "research-analysis", "management-reporting", "cross-functional" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "design-system-html-skill", "title": "设计规范、品牌 HTML 与 Skill 工程化", "shortTitle": "设计规范与 Skill", "page": "/projects/design-system-html-skill/", "markdown": "/projects/design-system-html-skill.md", "summary": "独立将设计与品牌规则沉淀为 Token、模板、Skill 和校验工具，支持团队在 AI 辅助开发和业务材料制作中保持一致的设计语言", "period": "", "roleScope": "本人独立完成规则整理、模板、Skill 与配套脚本；第三方图表模板保留来源、版本与许可证，不能作为本人原创；不将整个事业部规范套包归为个人建设", "context": "使用 AI 制作产品界面和业务材料时，需要反复说明配色、字体、组件与版式要求，产物也容易出现风格不一致", "actions": [ "将颜色、字体、间距、组件与版式要求整理为设计 Token、组件目录和页面模板", "开发规范检查与视觉回归工具", "支持提取既有项目规则，并按保留、补充或迁移方式接入", "完成第三方图表模板的主题、中文文案、移动端和本地依赖适配" ], "outputs": [ "通用设计规范与 Token", "品牌 HTML 模板与校验工具", "可复用设计 Skill 与配套脚本" ], "outcomes": [ "相关工具已在团队使用", "通用设计能力已纳入事业部 AI 代码开发规范套包", "第三方图表模板的来源与许可证已保留" ], "tags": [ "ai-native", "internal-tools", "digital-product", "training" ], "displayStage": "设计规范与工具工程化", "recent": true, "publicLinks": [], "relatedProjectIds": [ "skillar-myskills-manager", "dsh-launcher-workbench", "ai-coding-demo-mode" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "第三方图表模板仅描述适配贡献，保留来源和许可证" ] }, { "id": "digital-requirements-management", "title": "精诚养车数字化需求管理与统一门户 Demo", "shortTitle": "数字化需求与门户", "page": "/projects/digital-requirements-management/", "markdown": "/projects/digital-requirements-management.md", "summary": "围绕小程序、DMS 等系统梳理业务需求，并独立完成统一门户的产品定义、交互设计与可点击 HTML Demo", "period": "", "roleScope": "本人负责需求转译，并独立完成门户 Demo；真实 SSO、企微扫码、账号映射和业务 API 尚未接入，正式系统仍由团队后续自主推进", "context": "精诚养车覆盖门店多个业务环节，专业工具分散；单个工具的便利可能被寻找入口、重复登录和跨系统切换的成本抵消", "actions": [ "梳理业务流程、用户角色、字段、操作路径与异常场景", "将一线业务规则转化为可开发需求并对接系统团队", "定义统一门户的厂店视角与应用入口配置", "独立完成桌面组件编辑、偏好保存等能力的可点击 HTML Demo" ], "outputs": [ "业务流程与字段梳理", "数字化需求材料", "统一门户可点击 HTML Demo" ], "outcomes": [ "团队已确定自主推进正式系统开发", "当前交付为演示数据驱动的门户 Demo，不代表已完成真实系统集成或效率提升" ], "tags": [ "digital-product", "requirements", "ai-native", "cross-functional" ], "displayStage": "统一门户 Demo 已展示", "recent": true, "publicLinks": [], "relatedProjectIds": [ "ground-promotion-channel-code", "douyin-operations-settlement", "service-advisor-order-assistant" ], "publicBoundary": [] }, { "id": "disney-service-research", "title": "迪士尼服务研究与汽车售后服务体验提升", "shortTitle": "迪士尼服务研究", "page": "/projects/disney-service-research/", "markdown": "/projects/disney-service-research.md", "summary": "系统研究迪士尼服务体系，输出研究报告并提出汽车售后服务优化建议，参与向事业部总经理汇报", "period": "2023.09 - 2023.10", "roleScope": "应届生主导成员之一，资深同事把控方向", "context": "汽车售后服务体验提升需要跨行业标杆研究和可迁移机制判断", "actions": [ "研究迪士尼服务文化、ICARE、员工培育、服务礼仪、流程、产品、传播和客户关系管理", "以汽车售后场景重新组织建议" ], "outputs": [ "迪士尼服务研究报告", "汽车售后服务优化建议" ], "outcomes": [ "参与直接向事业部总经理汇报" ], "tags": [ "aftersales-strategy", "service-design", "research-analysis", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "douyin-operations-settlement", "title": "抖音经营数据与分佣系统", "shortTitle": "抖音经营系统", "page": "/projects/douyin-operations-settlement/", "markdown": "/projects/douyin-operations-settlement.md", "summary": "从销量监测和接口研究切入，主导抖音经营系统整体产品定义，负责系统搭建、部署和线索分配模块；系统已有上百家门店开始使用", "period": "", "roleScope": "本人主导整体产品定义，负责系统搭建、部署和线索分配；同事负责核销与分佣核算模块；上百家门店指系统整体开始使用范围，不代表精确活跃量或每店均使用全部模块", "context": "抖音售后服务销售涉及订单、券核销、销售与履约门店关系、分佣计算和购后线索运营，需要形成可追溯的业务工具", "actions": [ "从销量监测与接口研究出发，定义分佣核算和线索运营需求", "梳理订单、券核销、门店归属、退款撤销及费用复核口径", "完成 React、FastAPI、PostgreSQL 系统的整体搭建与容器化部署", "开发线索分配模块，记录规则版本、适用范围、分配轮次、决策和跟进过程" ], "outputs": [ "抖音经营数据与分佣系统", "线索分配与跟进模块", "角色与门店范围权限机制" ], "outcomes": [ "分佣核算与线索引擎均已进入日常业务", "系统已有上百家门店开始使用，并持续推广", "系统提供分佣计算、复核和结算参考，不执行真实资金划拨" ], "tags": [ "digital-product", "requirements", "aftermarket-innovation", "business-development", "cross-functional" ], "displayStage": "100 多家门店开始使用", "recent": true, "publicLinks": [], "relatedProjectIds": [ "digital-requirements-management", "ground-promotion-channel-code", "service-advisor-order-assistant" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "上百家门店仅指系统整体开始使用范围，不表示精确活跃量或每店使用所有模块" ] }, { "id": "dsh-launcher-workbench", "title": "DSH 启动器与团队工作台", "shortTitle": "DSH 启动器与工作台", "page": "/projects/dsh-launcher-workbench/", "markdown": "/projects/dsh-launcher-workbench.md", "summary": "围绕 DeepSeek Harness（DSH）的企业使用门槛，独立开发桌面启动器和团队专属工作台插件，支持安装维护、技能管理和连接器按需启用", "period": "", "roleScope": "DSH 是外部平台；本人交付启动器和团队专属工作台插件，不将外部基座或在研项目跟进模块写成已自研和交付", "context": "DSH 早期的安装和启动对普通用户不够友好，团队也需要将工作区、技能和连接器整合到可持续维护的协作环境", "actions": [ "独立完成启动器的产品定义、交互设计、开发、测试、发布与维护", "将环境检查、安装启动、版本管理、故障诊断与恢复封装为可视化流程", "基于 DSH 开发团队专属工作台插件，整合工作区、技能管理和连接器", "分别管理连接配置、连接验证与 AI 工具启用，并按成员反馈持续迭代" ], "outputs": [ "桌面启动器", "基于 DSH 的团队专属工作台插件", "连接器配置、验证与按需启用机制" ], "outcomes": [ "启动器已面向整个事业部推广", "团队工作台已在团队内部实际使用并持续迭代", "项目跟进模块正在开发，尚未描述为已产生管理效果" ], "tags": [ "ai-native", "internal-tools", "digital-product", "requirements" ], "displayStage": "事业部推广 · 持续迭代", "recent": true, "publicLinks": [], "relatedProjectIds": [ "skillar-myskills-manager", "ai-coding-demo-mode", "design-system-html-skill" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "DSH 是外部平台；仅描述本人开发的启动器和团队工作台插件" ] }, { "id": "ground-promotion-channel-code", "title": "地推渠道码系统", "shortTitle": "地推渠道码", "page": "/projects/ground-promotion-channel-code/", "markdown": "/projects/ground-promotion-channel-code.md", "summary": "面对业务需求等待研发排期的限制，独立完成地推渠道码系统的需求梳理、产品设计、开发并负责内部部署", "period": "", "roleScope": "三至四个月是预计等待排期，不是开发周期或节省时间；本人独立承担需求、设计、开发和部署工作，当前仍在内部部署，未正式业务使用", "context": "精诚养车线下推广需要按门店、员工和活动追溯扫码来源；当时数字化团队集中投入其他重点项目，业务需求预计需等待三至四个月排期", "actions": [ "评估 AI Coding 的可行性并完成业务需求梳理", "设计门店、员工和推广活动维度的专属渠道码", "基于 Vue 3、TypeScript、Spring Boot 与 MySQL 实现系统", "实现活动页、小程序入口衔接、扫码来源记录与后台统计" ], "outputs": [ "地推渠道码管理系统", "活动落地页与小程序入口衔接", "门店、员工维度的扫码来源统计" ], "outcomes": [ "系统开发已完成，正在内部部署", "尚未正式投入业务使用，不描述采用、转化或效率收益" ], "tags": [ "digital-product", "requirements", "ai-native", "aftermarket-innovation" ], "displayStage": "开发完成 · 内部部署中", "recent": true, "publicLinks": [], "relatedProjectIds": [ "digital-requirements-management", "douyin-operations-settlement" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "系统仍在内部部署，未正式业务使用" ] }, { "id": "jcyc-business-model", "title": "精诚养车跨品牌车辆服务商业模式研究与落地", "shortTitle": "精诚养车商业模式", "page": "/projects/jcyc-business-model/", "markdown": "/projects/jcyc-business-model.md", "summary": "围绕精诚养车跨品牌独立售后服务，参与商业模式、供应链平台合作、服务履约链路和低频高毛利推荐服务策划", "period": "2025.02 - 至今", "roleScope": "供应链模式研究由本人独立完成，平台合作推进中负责需求对接和部分推荐服务策划发布", "context": "主机厂售后体系探索跨品牌独立售后服务，需要重新拆解品牌、供应链、履约和门店执行逻辑", "actions": [ "调研大卖场、会员店、电商平台、即时零售等供应链模式", "拆解途虎养车、天猫养车、京东养车等平台型后市场企业供应链模式", "参与开思、新康众等供应链平台合作需求对接", "策划低频高毛利推荐服务，包括选题、需求定义、服务包设计、门店话术和发布材料" ], "outputs": [ "供应链模式研究材料", "平台合作需求对接材料", "门店发布材料或通知" ], "outcomes": [ "当前刚发布，暂无门店反馈、订单、咨询量或试点使用记录" ], "tags": [ "aftermarket-innovation", "business-development", "supply-chain", "research-analysis", "cross-functional" ], "displayStage": "进行中", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "jcyc-service-products", "title": "精诚养车服务产品开发与运营", "shortTitle": "精诚养车服务产品", "page": "/projects/jcyc-service-products/", "markdown": "/projects/jcyc-service-products.md", "summary": "参与跨品牌车辆售后服务产品定义、服务包设计、定价逻辑、销售物料和门店执行要点", "period": "2025.02 - 至今", "roleScope": "", "context": "精诚养车跨品牌服务需要把抽象服务机会转成可运营、可交付、可售卖的服务产品", "actions": [ "参与服务产品定义", "参与服务包设计与定价逻辑梳理", "完善产品表达、门店执行要点与交付标准" ], "outputs": [], "outcomes": [], "tags": [ "aftermarket-innovation", "business-development", "service-design", "cross-functional" ], "displayStage": "进行中", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "jcyc-trademark-registration", "title": "精诚养车品牌商标注册研究与申请跟进", "shortTitle": "精诚养车商标", "page": "/projects/jcyc-trademark-registration/", "markdown": "/projects/jcyc-trademark-registration.md", "summary": "围绕精诚养车独立售后服务品牌建设，开展商标注册必要性研究、申请方案梳理和流程跟进", "period": "", "roleScope": "", "context": "创新业务不仅需要服务产品和运营链路，也需要品牌保护、申请边界和合规协同", "actions": [ "分析品牌保护和外部经营场景下的商标注册必要性", "梳理商标申请方案", "推动申请材料准备和流程跟进" ], "outputs": [], "outcomes": [], "tags": [ "aftermarket-innovation", "business-development", "research-analysis" ], "displayStage": "公开工作记录", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "jiangsu-guozhun-ip-internship", "title": "江苏国准信息技术研究院知识产权实习", "shortTitle": "国准知识产权实习", "page": "/projects/jiangsu-guozhun-ip-internship/", "markdown": "/projects/jiangsu-guozhun-ip-internship.md", "summary": "参与区块链等技术落地研究、工信局项目申报材料撰写、指定主题专利分析报告和创新创业项目申报", "period": "2021.09 - 2021.11", "roleScope": "", "context": "技术信息研究和知识产权材料需要把技术趋势、专利信息和项目申报规范连接起来", "actions": [ "了解区块链等技术在行业中的落地情况", "分工撰写工信局项目申报材料", "独立完成指定主题专利分析报告", "负责校内创新创业项目申报与团队建设" ], "outputs": [ "专利分析报告", "项目申报材料" ], "outcomes": [], "tags": [ "research-analysis", "management-reporting", "data-analysis" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "jiangsu-zaichi-ip-internship", "title": "江苏载驰科技有限公司知识产权实习", "shortTitle": "载驰知识产权实习", "page": "/projects/jiangsu-zaichi-ip-internship/", "markdown": "/projects/jiangsu-zaichi-ip-internship.md", "summary": "对接研发人员撰写专利技术说明书与申请书，参与专利预警分析并独立完成行业技术分析报告", "period": "2021.07 - 2021.09", "roleScope": "", "context": "知识产权工作需要把研发技术内容转成规范文档，并做技术情报与风险分析", "actions": [ "对接研发人员撰写专利技术说明书与申请书", "合作完成专利预警分析报告并负责统稿", "独立完成行业技术分析报告", "整理组内会议纪要" ], "outputs": [ "专利技术说明书", "专利申请书", "专利预警分析报告", "行业技术分析报告" ], "outcomes": [], "tags": [ "research-analysis", "management-reporting", "cross-functional" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "library-service-outsourcing-chapter", "title": "图书馆服务外包合著章节", "shortTitle": "图书馆服务外包", "page": "/projects/library-service-outsourcing-chapter/", "markdown": "/projects/library-service-outsourcing-chapter.md", "summary": "研究服务外包在图书馆中的应用情况，负责图书馆服务外包的种类章节编写，约两万余字，未出版", "period": "2021.07 - 2021.10", "roleScope": "合著章节未出版", "context": "学术写作经历，主题为图书馆服务外包分类和应用研究", "actions": [ "研究服务外包在图书馆中的应用情况", "负责章节写作" ], "outputs": [ "图书馆服务外包的种类章节" ], "outcomes": [ "约两万余字", "未出版" ], "tags": [ "research-analysis", "service-design", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "nanjing-ip-intensive-industry-research", "title": "南京市知识产权密集型产业研究", "shortTitle": "知识产权密集型产业研究", "page": "/projects/nanjing-ip-intensive-industry-research/", "markdown": "/projects/nanjing-ip-intensive-industry-research.md", "summary": "负责撰写南京市知识产权密集型产品政策与评价模型的项目背景、国内实施案例和研究现状总结等部分", "period": "2022.01 - 2022.05", "roleScope": "", "context": "政策研究项目需要整理国内案例、评价模型和研究现状", "actions": [ "撰写项目背景", "整理国内实施案例", "总结研究现状" ], "outputs": [ "项目研究文本部分" ], "outcomes": [], "tags": [ "research-analysis", "management-reporting" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "nio-sales-data-internship", "title": "蔚来汽车用户商务服务实习", "shortTitle": "NIO 销售数据实习", "page": "/projects/nio-sales-data-internship/", "markdown": "/projects/nio-sales-data-internship.md", "summary": "独立完成南京区域公司销售业务数据分析与数据支持，使用 Excel 和 Tableau 支持销售过程管理", "period": "2022.07 - 2022.09", "roleScope": "实习经历，作为数据分析和运营支持基础", "context": "区域销售管理需要过程指标、结果指标和人员考核数据支持", "actions": [ "跟踪销售人员过程数据与考核", "跟进销售成果指标", "制作数据工具支持销售部门效率", "对接职能部门保障订单交付与活动运营" ], "outputs": [ "销售业务数据分析", "数据支持工具" ], "outcomes": [], "tags": [ "data-analysis", "research-analysis", "cross-functional" ], "displayStage": "已完成", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "pseudo-demand-methodology", "title": "伪需求识别方法论", "shortTitle": "伪需求识别", "page": "/projects/pseudo-demand-methodology/", "markdown": "/projects/pseudo-demand-methodology.md", "summary": "围绕业务需求判断与产品需求质量提升，沉淀伪需求识别方法论", "period": "2024.05.20 - 2024.06.01", "roleScope": "", "context": "业务需求需要区分真实需求、表层需求和伪需求，避免产品定义误入低价值方向", "actions": [], "outputs": [], "outcomes": [], "tags": [ "digital-product", "requirements", "research-analysis" ], "displayStage": "公开工作记录", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "service-advisor-order-assistant", "title": "服务顾问智能开单助手", "shortTitle": "智能开单助手", "page": "/projects/service-advisor-order-assistant/", "markdown": "/projects/service-advisor-order-assistant.md", "summary": "独立完成早期插件的产品定义、开发与推广，基于 DMS 前端数据、机油关联与车型标签提供推荐及场景化沟通提示", "period": "", "roleScope": "本人独立完成早期插件的产品定义、技术开发和一线推广；后续数字化团队负责底层数据采集，新阶段的数据应用、产品形态与开发尚未开展", "context": "服务顾问在开单时需要识别服务需求和业务机会；不同顾问的售前业务认知、养护知识和推荐意识存在差异", "actions": [ "读取 DMS 界面前端数据，依据机油产品关联进行升级推荐", "通过车型标签识别新车推荐机会", "将 AI 预生成内容整理为沟通方向、示例与关键词，并按场景匹配提示卡", "携插件和演示方案到 5 家门店开展现场演示与推广" ], "outputs": [ "服务顾问开单插件", "机油升级与车型标签匹配逻辑", "场景化沟通提示卡与门店演示方案" ], "outcomes": [ "在 5 家门店开展现场演示与推广", "识别终端环境、安装维护和操作门槛，为后续产品形态选择提供依据", "历史工单等底层数据能力已补齐，但历史用油推荐和智能保养提醒尚未作为前端成果交付" ], "tags": [ "digital-product", "ai-native", "internal-tools", "aftersales-strategy", "service-design" ], "displayStage": "5 家门店现场演示与推广", "recent": true, "publicLinks": [], "relatedProjectIds": [ "service-values-upgrade", "digital-requirements-management", "douyin-operations-settlement" ], "publicBoundary": [ "能力标签、方法框架、公开叙事摘要", "5 家门店仅指现场演示推广范围，不表示持续采用或经营效果" ] }, { "id": "service-materials-supply-chain", "title": "发动机油采购与产品线规划", "shortTitle": "发动机油产品线", "page": "/projects/service-materials-supply-chain/", "markdown": "/projects/service-materials-supply-chain.md", "summary": "主导面向跨品牌保养的发动机油产品线与采购规划，使公司采购成本和门店进货成本较沿用原油品均降低约 30%", "period": "2025.11 - 2026.03", "roleScope": "本人主导产品线规划、技术准入要求与采购准备；AI 仅用于原理、技术标准研究和包装参考设计，产品规划、供应商评审和采购决策由人工完成", "context": "跨品牌保养中，沿用本品牌机油容易引发客户对适配性的疑虑，且不同业务中的价格差异增加沟通难度", "actions": [ "建立面向跨品牌保养、与本品牌用油相区分的产品线", "将技术研究转化为准入要求、产品组合与采购准备材料", "推进招标采购与供应商方案评审", "使用 AI 辅助油品原理、技术标准和技术要求研究" ], "outputs": [ "跨品牌发动机油产品线规划", "技术准入要求与采购准备材料", "供应商方案评审输入" ], "outcomes": [ "公司采购成本较沿用原油品降低约 30%", "门店进货成本较沿用原油品降低约 30%", "为低价保养策略保留盈利空间，支撑跨品牌保养业务运营" ], "tags": [ "supply-chain", "procurement", "aftermarket-innovation", "research-analysis", "ai-native" ], "displayStage": "已完成", "recent": true, "publicLinks": [], "relatedProjectIds": [ "air-filter-procurement-preparation", "jcyc-business-model", "accessories-service-product-group" ], "publicBoundary": [] }, { "id": "service-values-upgrade", "title": "服务品牌升级与灯塔建设", "shortTitle": "服务品牌与灯塔", "page": "/projects/service-values-upgrade/", "markdown": "/projects/service-values-upgrade.md", "summary": "主导服务品牌价值体系梳理与项目推进，独立完成灯塔平台的产品定义、全栈开发与生产部署，推动白皮书正式发布和服务理念培训采用", "period": "2025.12 - 至今", "roleScope": "本人主导价值体系梳理、项目分工和推进，并独立交付灯塔平台；团队标杆研究、案例共创、培训授课与后续专业设计分别由团队、培训部门或专业设计方承担", "context": "围绕汽车售后服务中的客户信任、服务投入与门店经营约束，团队需要将服务理念转化为可传播、可培训、可持续维护的内容与工具", "actions": [ "负责分工、进度、每周例会、管理层汇报及内容确认和发布协调", "主导服务价值体系梳理，借助 AI 撰写白皮书与传播稿，制作首版培训课件", "独立完成灯塔平台的产品定义、页面与交互设计、前后端开发及部署", "实现知识资源与版本管理、草稿与发布分离、来源引用及归档", "独立设计开发服务情境选择与汽车售后卡牌经营游戏" ], "outputs": [ "正式发布的服务理念白皮书与传播稿", "首版培训课件及协同形成的培训材料", "已生产上线的灯塔平台与可追溯知识资源服务", "服务情境选择和汽车售后卡牌经营互动体验" ], "outcomes": [ "白皮书已正式对外发布", "相关材料已用于多次培训，成为当前服务理念培训的主要材料", "灯塔平台已生产上线" ], "tags": [ "aftersales-strategy", "service-design", "digital-product", "ai-native", "management-reporting", "cross-functional" ], "displayStage": "平台生产上线", "recent": true, "publicLinks": [], "relatedProjectIds": [ "service-advisor-order-assistant", "dsh-launcher-workbench", "design-system-html-skill" ], "publicBoundary": [] }, { "id": "skillar-myskills-manager", "title": "Skillar / MySkills Manager", "shortTitle": "Skillar / MySkills", "page": "/projects/skillar-myskills-manager/", "markdown": "/projects/skillar-myskills-manager.md", "summary": "独立设计开发本地 Skill 管理工具，统一跨工具的技能目录、同步、版本维护、调用记录与效果评测", "period": "", "roleScope": "本人独立完成产品设计与主要开发，并在内部推广；企业内部软件清单、调用日志与评测报告不公开，历史版本数量不作为当前使用统计", "context": "团队并行使用多种 AI Coding 工具时，Skill 分散在不同目录，迁移、同步和维护依赖手工操作", "actions": [ "统一管理技能位置、生效路径与跨工具分发同步", "实现内容冲突处理、版本管理、备份回滚与内容哈希比较", "通过日志汇总调用频次，并设计调用追踪方式", "建设评测工作台，在相同模型和测试集条件下比较有无 Skill 的输出，并结合自动评判和人工复核" ], "outputs": [ "跨工具 Skill 管理桌面工具", "调用记录汇总与效果评测工作台", "公开 GitHub 仓库" ], "outcomes": [ "约于 2026 年 3–4 月完成主要开发并在内部推广", "Skill 管理思路后续应用于 DSH 团队工作台的技能板块", "项目已开源至 GitHub" ], "tags": [ "ai-native", "internal-tools", "digital-product", "data-analysis" ], "displayStage": "开源发布 · 持续维护", "recent": true, "publicLinks": [ { "label": "GitHub 仓库", "url": "https://github.com/KeithChen51/MySkills-Manager" } ], "relatedProjectIds": [ "dsh-launcher-workbench", "design-system-html-skill" ], "publicBoundary": [] }, { "id": "surprise-service-standardization", "title": "惊喜服务标准化与全国运营", "shortTitle": "惊喜服务运营", "page": "/projects/surprise-service-standardization/", "markdown": "/projects/surprise-service-standardization.md", "summary": "围绕提升用户服务体验与品牌温度，参与惊喜服务案例标准制定、案例收集与全国运营", "period": "", "roleScope": "", "context": "一线服务创新需要被标准化、沉淀和复制，才能从个案变成全国运营能力", "actions": [ "梳理惊喜服务案例标准", "收集一线优秀实践", "推动典型案例沉淀与复制" ], "outputs": [], "outcomes": [], "tags": [ "aftersales-strategy", "service-design", "cross-functional" ], "displayStage": "公开工作记录", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] }, { "id": "u9-service-direction-research", "title": "U9 服务开发方向研究", "shortTitle": "U9 服务方向", "page": "/projects/u9-service-direction-research/", "markdown": "/projects/u9-service-direction-research.md", "summary": "围绕 U9 车型服务开发方向，梳理高端车型服务场景、用户体验需求和潜在服务产品方向", "period": "2024.05.20 - 2024.06.28", "roleScope": "", "context": "高端车型服务需要结合车型特征、用户体验和售后服务能力识别服务产品机会", "actions": [], "outputs": [], "outcomes": [], "tags": [ "aftersales-strategy", "service-design", "aftermarket-innovation", "research-analysis" ], "displayStage": "公开工作记录", "recent": false, "publicLinks": [], "relatedProjectIds": [], "publicBoundary": [] } ], "lenses": [ { "id": "ai-native", "shortTitle": "AI Native", "projectIds": [ "dsh-launcher-workbench", "skillar-myskills-manager", "service-values-upgrade", "design-system-html-skill", "ai-coding-demo-mode", "ai-capability-assessment", "ai-internal-systems-agents", "service-advisor-order-assistant", "ai-industry-research-practice" ] }, { "id": "digital-product", "shortTitle": "数字化产品", "projectIds": [ "douyin-operations-settlement", "service-advisor-order-assistant", "digital-requirements-management", "dsh-launcher-workbench", "ground-promotion-channel-code", "design-system-html-skill", "ai-coding-demo-mode", "skillar-myskills-manager", "nio-sales-data-internship" ] }, { "id": "aftersales-strategy", "shortTitle": "售后策略", "projectIds": [ "service-values-upgrade", "service-advisor-order-assistant", "aftersales-service-ecosystem", "aftersales-standard-refresh", "disney-service-research", "cross-border-service-strategy", "surprise-service-standardization", "u9-service-direction-research" ] }, { "id": "aftermarket-innovation", "shortTitle": "后市场创新", "projectIds": [ "jcyc-business-model", "douyin-operations-settlement", "service-materials-supply-chain", "air-filter-procurement-preparation", "ground-promotion-channel-code", "jcyc-service-products", "digital-requirements-management", "jcyc-trademark-registration" ] }, { "id": "supply-chain-procurement", "shortTitle": "供应链采购", "projectIds": [ "service-materials-supply-chain", "air-filter-procurement-preparation", "jcyc-business-model", "accessories-service-product-group", "jcyc-service-products", "aon-consulting-internship" ] }, { "id": "research-analysis", "shortTitle": "研究分析", "projectIds": [ "service-values-upgrade", "aftersales-service-ecosystem", "disney-service-research", "cross-border-service-strategy", "aon-consulting-internship", "ai-capability-assessment", "jiangsu-guozhun-ip-internship", "jiangsu-zaichi-ip-internship", "nanjing-ip-intensive-industry-research", "competitive-intelligence-ta", "library-service-outsourcing-chapter", "nio-sales-data-internship" ] } ], "labels": { "ai-native": "AI Native", "internal-tools": "内部工具", "digital-product": "数字化产品", "requirements": "需求转译", "aftersales-strategy": "售后策略", "service-design": "服务设计", "aftermarket-innovation": "后市场创新", "business-development": "业务发展", "supply-chain": "供应链", "procurement": "采购研究", "research-analysis": "研究分析", "management-reporting": "管理层汇报", "data-analysis": "数据分析", "training": "培训赋能", "cross-functional": "跨部门推进" } }